Malware threats are on the rise, with scammers using sophisticated methods to trick customers into downloading malware through malicious apps. Once infected, scammers can steal sensitive information like banking login credentials and SMS OTPs, and remotely control your device to perform fraudulent transactions.

We have enhanced anti-malware tools that restrict access to GlobeSend app when login attempts originate from devices likely infected with malware or with vulnerable settings, including known malware applications and jailbroken or rooted devices. This is a precautionary measure to protect you.

If you see a message indicating a potential security threat, it means your device may be compromised. This could be due to malware, a -jailbroken/rooted device, or apps downloaded from unofficial app stores with accessibility settings enabled.

Important information

- If you suspect that you are a victim of scam, or if you are unable to restore your GlobeSend app access and need additional support, contact our GlobeSend support hotline at: +886 2 6602 0500 

Tips to protect yourself from malware attacks

1. Pay attention to app permissions and use a mobile security software:

- Whenever an app you install asks for permissions, take a moment. If it asks for accessibility permissions, full control over your device, or access to sensitive information like your text messages and emails that it does not need, it could be a warning sign of a malicious threat

- For example, a shopping app should not be asking for access to your contact list, camera, or photos. Such permissions can allow a scammer to get full control of your device

- Consider using a reputable mobile security software to protect your device. Such software can help detect and block any harmful apps and alert you to potential risks

2. Stick to official sources like Google Play and Apple App Store

- When downloading mobile apps, only use trusted sources like the Google Play Store or Apple App Store. These app stores have measures in place to reduce your risk of installing harmful apps.

- Even on official stores, always check the descriptions, reviews, and ratings of apps to make sure they're trustworthy. Avoid downloading apps from third-party websites, emails, text messages, or social media

3. Be wary of a deal that seems too good to be true

- Because it probably is! Scammers have been offering fake, attractive deals like extremely cheap iPhones or durians, and very low prices for services like cleaning or pet grooming. Such scams are often found in website ads, emails, text messages, or on WhatsApp.

- Once you click on the ad or contact the seller, you may be asked to download unfamiliar, harmful apps to make payment. That’s how your device gets infected with malware.

Tips on handling a jailbroken or rooted device

1. What is jailbreak or rooting? - Jailbreaking (for Apple devices) or rooting (for Android devices) means removing the software restrictions put in place by device manufacturers. Some users do this so they can install third-party software from unofficial sources.   2. Why is jailbreaking or rooting unsafe? -Your device’s manufacturer sets limitations so you can only use software that is verified, safe and legal. By jailbreaking or rooting and downloading unofficial apps, it: i) gives malicious apps and their creators, possibly scammers, a back door into your phone and private data ii) avoids the warranty of your device iii) can damage your device and make it faulty or unstable iv) weakens your device security v) may be illegal if you download software that infringes on copyright laws   3. What should you do? - You may wish to perform a factory reset on your device. If this does not work, you may need to setup your GlobeSend app on another mobile device which has not been jailbroken or rooted.

Last updated 21 Jun 2025